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Colette shares how freedom fuels her clinic ownership, why communication is core to care, and how small details—from intake questions to hot towels—turn good treatments into memorable experiences that keep clients returning. We cover specific prompts she uses before, during, and after sessions to earn clearer feedback and stronger results​
TAKEAWAYS​
  • Lead with communication. Invest time in intake; ask open, specific questions that invite real answers.
    Upgrade the experience. Thoughtful amenities (hot towels, heated table, fragrance awareness, toiletries) create memorable care and retention.
  • Use better on-table prompts. Try “good, bad, or neutral?” and directional options like “higher/lower” or “more/less” to elicit useful feedback.
  • Close with reflection. End with, “Did we address your priorities sufficiently today?” and invite next-time improvements.
  • ​Mind the environment. Cleanliness, pace, and your presence signal safety and care.
ABOUT
Colette is an RMT based in the community of Mimico, in the (very) west end of Toronto. She graduated from Sutherland Chan in 2016 and has been a solo clinic owner since 2018. When she's not treating or doing laundry, Colette enjoys taking walks around the many green spaces in the GTA, petting dogs, swimming and reading. She is a proud cat mama, and loves all animals equally. Her biggest dream would be to own a farm and make it an animal sanctuary

​CONTACT

Web: www.colettermt.ca
Email: [email protected]
Insta @mimicomassagetherapy
Facebook: @mimicomassagetherapy. ⁠

MENTIONED

  • ⁠FREE Communication Resource Guide for RMTs ⁠​​In this Guide, Colette provides you with some examples of questions that she utilizes during her time with patients during the Intake Process, During the Treatment, and After the Treatment.
  • Book: Stop Selling, Start Asking — Roman Kmenta
  • Book: Massage MBA — Rachel Beider
    Book: Raving Fans: A Revolutionary Approach to Customer Service. Ken Blanchard and Sheldon Bowles
  • Course/Teacher referenced: Walt Fritz, PT on IG @waltfritzpt

TRANSCRIPT
#138 Better Questions, Better Care: Communication That Improves Outcomes with Colette Slone, RMT​
* Transcripts are automatically generated and may not be word for word accurate. 

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