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In this episode I welcome back Heather Rivers, Registered Massage Therapist and clinic owner based in Durham Region, Ontario. Heather is the founder of Rivers Massage Therapy, where she specializes in injury rehab, chronic pain, and mental health support through evidence-based therapeutic touch. But beyond her work in the treatment room, Heather is on a mission to help RMTs across Ontario and Canada create safer, more empowered workspaces.

​This conversation is a powerful preview of her new one-day virtual workshop, Secure Practice: a must for any RMT who wants to take responsibility for preventing harassment and abuse in their massage therapy practice.

Insights from our discussion and a preview of the course: 
  • How to prevent inappropriate behavior before it reaches your clinic or mobile practice
  • Identify practice-specific risks and learn how to reduce them
  • Set clear, professional boundaries without guilt or over-explaining
  • Use scripts, policies, and technology to protect your energy, time, and safety
  • Walk away with an actionable plan, downloadable templates, and new confidence
🔗 Want in?
Learn more: riversmassagetherapy.ca
Sign Up: HERE
Use code firstclass at checkout for early bird pricing
TAKEAWAYS​
  • Boundaries are protection, not rejection. Set them early and hold them firm—even if you're new in practice.
  • Lock your clinic door during appointments and breaks for added physical safety and peace of mind.
  • Use technology to your advantage. Automate responses, screen new clients, and consider emergency tools like location sharing or smart assistants.
  • Take the “I” out of business communication. Speak as your business and avoid over-explaining. Keep it professional and neutral.
  • Start with one simple policy. Templates and clarity make future challenges easier to manage. Just begin somewhere.
ABOUT
Heather is a Registered Massage Therapist based in Durham Region, Ontario, and the owner of Rivers Massage Therapy—a practice dedicated to injury rehabilitation, chronic pain
management, and supporting mental health through therapeutic touch. Her work is grounded in evidence-based care and building safe, professional relationships with clients.

In addition to my clinical practice, Heather is passionate about supporting RMTs in creating safer workspaces. Her upcoming workshop, Secure Practice, is focused on practical strategies
to help massage therapists assess and navigate risk, set boundaries with confidence, and protect their well-being while still showing up fully for their clients. You can learn more about the workshop here: https://mailchi.mp/4eed6dfa4a82/securepractice.
Feel free to sign up for the
newsletter to learn more.
If you are interested in signing up for the course feel free to use “firstclass” at checkout to
receive a discount for being one of the first to sign up.
To connect with Heather
Instagram @riversrmt or @thesocialrmt
riversmassagetherapy.ca
[email protected]
Offline

​CONTACT

🔗 Learn more or sign up for Heather’s course:
riversmassagetherapy.ca
SIGN UP HERE
💸 Use code firstclass for a special early bird discount
📧 Contact Heather: [email protected]
📲 Follow Heather on Instagram: @riversrmt and @thesocialrmt

TRANSCRIPT
​EPISODE #125 Secure Your Practice: Strategies for Preventing Harassment and Abuse in Your Massage Therapy Practice 
* Transcripts are automatically generated and may not be word for word accurate. 

Want More? Check out this episode 👇