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In this episode of The Radical Massage Therapist, we tackle one of the biggest challenges massage therapists face: cancellation burnout. My guest, Christine Anderson, is a registered massage therapist with over two decades of experience and founder of BodyWell Therapies and Practice Well Academy. Christine brings her expertise to help you safeguard your schedule and protect your practice from the frustration of lost time and revenue.
Discover how to turn your cancellation policy into a powerful tool for business growth. Christine shares actionable strategies for fostering respectful and committed client relationships, reducing cancellations, and improving rebooking rates. These proven techniques can help you transition from feeling overwhelmed by cancellations to building a thriving, sustainable practice.
Say goodbye to lost revenue and hello to a life of freedom, flexibility, and financial success. Tune in to learn how to take control of your schedule and create a practice that works for you!
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Christine Anderson, RMT
TAKEAWAYS
  • Implement a clear cancelation policy and have clients consent to it.
  • Use practice management software to automate the cancelation policy process and track client communication.
  • Develop personal boundaries around cancelations and consistently enforce the policy, even if it means losing some clients.
  • Check out the "Preventing Cancelation Burnout" course by Christine to learn more strategies.
ABOUT
​Christine Anderson is a registered massage therapist and founder of BodyWell Therapies. With over 500 hours of anatomical dissection experience and extensive personal movement practice, she specializes in identifying and teaching clients how to eliminate pain. Christine's approach combines precise assessment with client education, empowering individuals to achieve lasting recovery. Additionally, she is developing online educational modules for manual practitioners to share her expertise.
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CONTACTwebsite: www.practicewellacademy.com
instagram: @practicewell_academy
email: [email protected]

TRANSCRIPT
​EPISODE #114 DR. MATT MAGGIO
​​* Transcripts are automatically generated and may not be word for word accurate. 

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